Frequently Asked Questions
Everything you need to know about our high-performance gear and apparel.
What is your return policy for apparel and footwear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Items must be in their original packaging to qualify for a full refund.
How do I determine the correct size for technical outerwear?
Each product page features a detailed size guide. We recommend measuring over the layers you intend to wear underneath for the most accurate fit in our performance jackets and shells.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and selected service level.
How should I care for my waterproof GORE-TEX garments?
To maintain performance, machine wash on a warm, gentle cycle with liquid detergent. Tumble dry on medium heat for 20 minutes to reactivate the durable water repellent (DWR) coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna or Affirm.
Is there a warranty on Black Diamond equipment and clothing?
We stand behind our products with a limited lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear or improper use.